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Delete your NextMove account

Last updated: October 2026

Delete it yourself (fastest)

  1. Log in on the website or in the NextMove app.
  2. Open Settings and scroll to Delete account.
  3. Type DELETE to confirm. Deletion happens immediately.

Request deletion by email

If you can no longer log in, email support@nextmoveto.com from the address registered to your account. We will verify the request and delete the account within 30 days.

Subscriptions

Deleting your account ends your access immediately, including any remaining paid time, which is not refunded automatically. If a subscription bought on our website (card via Stripe) still renews, Settings offers “Cancel subscription and delete account” — we only cancel it when you choose and confirm that option. If cancellation fails, your account is not deleted and you can email support@nextmoveto.com.

Subscriptions bought through the Apple App Store or Google Play are billed by Apple or Google and we cannot cancel them. On iPhone: Settings → your name → Subscriptions. On Android: Google Play app → profile → Payments & subscriptions → Subscriptions. Deleting your NextMove account does not cancel them.

What is deleted

  • Your login and profile, including onboarding answers
  • Uploaded CV files and CV analysis results
  • Saved opportunities, deadlines, career plans and scenarios
  • Notifications, notification settings and career-session requests
  • Usage analytics linked to your account

What we must keep

Records of payments and subscriptions (amount, date, product and the related email address) are kept separately from the deleted account where tax or accounting law requires it, and are not used for anything else. [TO BE CONFIRMED: exact retention period.] Our payment provider Stripe also keeps its own transaction records.