Junior Complaints & Compliance Specialist

sumup Berlin, Germany Posted 18 Sept 2026

About this role

h1 Complaints and Compliance Specialist /h1 p strong Location: /strong Berlin (office first, full-time) /p h2 The team /h2 p The Complaints team sits within Operations and works every day to make sure merchants who run their businesses on SumUp get fair, fast, and compliant resolutions whenever something goes wrong with a payment. As payment volumes grow, so does the complexity of the cases the team handles, from delayed payouts to disputed chargebacks, and this role exists to build the speciali

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