Customer Success Manager

Norman AI GmbH Berlin, Germany Posted 8 Sept 2026

About this role

Norman builds an AI agent that helps small businesses manage invoicing, accounting, and taxes. We’re a small team based in Berlin. As our Customer Success Manager, you are the main human face of Norman for people who want to understand and use the product. Most of your time is on calls with inbound leads and customers in German: you understand their situation, get them into the product, answer real questions, and help them decide whether to buy — honestly, not with a hard sell. You’ll also run w

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