Front Desk Agent

FAIRMONT Boston, United States Posted 16 Sept 2026

About this role

Job Description The primary responsibility of the Front Desk Agent is to warmly greet, welcome, and check guests in and out of the hotel while anticipating and responding to guest needs in accordance with Fairmont Copley Plaza standards. Front Desk Agents are expected to maintain a consistently welcoming attitude, assist with guest questions and requests, prepare daily reports, and ensure all guest room accounts are accurate and compliant with hotel policies and procedures.

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