Customer Support Systems & Analytics Lead
Mercury Canada, Canada Posted 10 Sept 2026Full-time
About this role
We’re looking for a Customer Support Systems Analytics Lead to own the data strategy and reporting function within the Customer Support organisation at Mercury. As our operations grow in complexity—spanning multiple channels, an expanding BPO model, and sophisticated AI automation—we are moving away from fragmented, project-based data support toward a model of holistic ownership. In this role, you will be responsible for how we capture, structure, and connect data across our CS systems - includi
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