Level 3 Product Technical Support Team Lead, VP

State Street Melbourne, Australia Posted 5 Sept 2026Full-time

About this role

Role Summary The Level 3 Product Technical Support Team Lead, VP is the advanced escalation layer for the most complex CRIMS technical, functional, and operational issues. Where Level 2 restores service using known procedures, L3 diagnoses the unknown — owning root-cause analysis, defect recreation, workaround design, and the technical bridge into Product Engineering and QA. The role pairs deep domain expertise with sharp diagnostic instinct and the composure to handle the “sensitive,” high-vis…

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